Help, when you need it.

Contact support

Email hello@accountfinder.app for anything — a bug, a billing question, a data-source request, or help getting a search to return what you expect. A real person (the person who built the product) reads and answers every message.

We reply within one business day. Most replies are same-day.

Availability

Here's what we can honestly tell you about uptime today, and what we're doing about it.

• Built on established infrastructure. Account Finder runs on Vercel and Supabase, both of which publish their own public status pages. We don't operate a formal SLA yet — if guaranteed uptime matters for your team, talk to us about Enterprise, which runs in your own cloud on your own infrastructure choices.
• A live health check. /api/health reports whether the app and its database connection are responding — the same signal we monitor ourselves, and you're welcome to poll it from your own monitoring.
• We take outages seriously. If something breaks, fixing it is the top priority the moment we know — and because a real person (the person who built the product) reads every support email, you're never waiting on a ticket queue to get that attention.

Refund Policy

All payments run through Stripe — we never see or store your card number. Refunds work like this:

• Billing or delivery errors — automatic, no argument. If you were charged twice, charged after a cancellation you made before the charge, or credits you paid for didn't land in your account, email hello@accountfinder.app with your account email and we'll refund it, generally the same day. There is no restocking fee, no retention call, no hoops.
• First-time dissatisfaction — a one-time good-faith remedy. If you're not happy with your results within your first 14 days as a paying customer (including a trial that converts to paid), we'll either refund that first charge in full or credit your account to run another search with adjusted settings — your choice. This is available once per customer.
• Otherwise, fees are non-refundable — for example, credits already spent on searches or outreach actions that completed and returned results as designed. Our Terms explain that AI-generated content (fit scores, rationales, outreach drafts) is a starting point and isn't guaranteed to be accurate, so "the results weren't a great fit" on its own isn't a billing error. Nothing here waives any non-waivable refund or cancellation right you have under the consumer-protection laws of your state or country.

You can also open the Stripe customer portal from inside the app (Settings → Manage billing) to see your invoice history, update your card, or cancel — cancelling stops future charges immediately and you keep access through the end of the period you already paid for.